Ken Uchikura Newsletter Vol. 188 The Buck Stops Here
Jul
6
The Buck Stops Here
President Harry S. Truman once made the phrase, “The buck stops here”, famous. It means he accepted responsibility for how the country ran no matter what, even if it was someone else’s responsibility. It would still ultimately be his responsibility. For 35 years, I’ve been running my company since founding it, and I’ve encountered problems caused by my own doing as well as others where I was not involved. But I follow Truman’s example by taking responsibility for everything at my company, regardless of who caused it or if it’s directly related to me. But interestingly, if something good happens, it’s the employee’s achievement, not mine. It may seem unfair, but I feel that’s what being a CEO is all about.
I believe that employees can work with peace of mind because they know that no matter what happens, management will take care of them. When I was an inexperienced CEO, I blamed the person in charge when problems occurred. Looking back on it now, I realize how immature that was. Now, when a problem occurs, we investigate the problem internally first. If it’s a human error, we talk to the person involved and their manager to come up with countermeasures to prevent it from happening again. Externally, the first step in solving the problem is apologizing. Even if it’s the customer who causes the problem. Regardless, it’s my company and my responsibility because we created the environment that allowed it to happen.
After 35 years of running a company, it is my responsibility to my employees and customers to take responsibility. No problems would be better, but no matter how careful you are, problems will emerge. Regardless, I think it’s important to be prepared to deal with that as the head of a company. I wish you all the best in your work and to take care of yourselves.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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