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Tokyo Station Drawing by K. Uchikura
Ken Uchikura Newsletter Vol. 23
05/09/2019
Too Late
You see many IT giants like HP, Microsoft, Google, Facebook, Amazon, Alibaba, eBay, DELL, Expedia, YouTube, Twitter, LinkedIn, Tesla, Line, What’s App and so on and think there will be no company like that anymore but I bet within a few years there will be some company you have never heard of will be in that list. I can also guarantee you that that company is not started by someone who thinks it is “Too Late”.
If you think it is “Too Late”, you are indeed “Too Late”. Even if you think it is not too late, it will not happen by itself. Do you think Bill Gates, Paul Allen, Steve Jobs, Steve Wozniak, Jeff Bezos, Mark Zuckerberg, Larry Page, Sergey Brin, Pierre Omidyar, Jack Ma, Elon Musk, Martin Eberhard, Marc Tarpenning, Michael Dell, Bill Hewlett, and David Packard made their company by just thinking about it?
There are a few things you need to be able to succeed. You and my success may not be the level of the companies above, but never the less you need to have flooring things.
You must work hard.
You must be smart.
You must have some luck.
I can guarantee that the stupid person (not politically correct) who don't work hard and have bad luck will not be successful. Ask yourself if you have those three things. Not everybody has that, then you should surround yourself with people who have those. But remember those people around you may succeed without you.
***
Do you like what you have read? If so, please send me a comment to ken.uchikura@pspinc.com. You can also add someone as a subscriber at http://www.uchikura.co. Thank you.
![Ken Uchikura Newsletter Vol. 22]()
Tesla is Amazing
Dear Reader,
I have seen this phenomenon only a few times in my lifetime. The phenomenon is that every person who buys a Tesla becomes the salesperson for Tesla. They tell people everything about their Tesla and their conversation is always about how great the car is. This is true “word of mouth” marketing.
The first time I can remember people doing this was when SONY released the “Walkman”. Did you know the first Walkman was released in 1979? I was in college. In the computer world, this phenomenon happened when IBM released the IBM PC in 1981. Then APPLE released Macintosh in 1984. This happened again when Compaq released Deskpro 386 in 1989.
The biggest phenomenon, until the release of Tesla, was the release of Apple iPhone in 2007. Everyone who had an iPhone became the salesperson for Apple iPhone - except it was only available through AT&T. However, until Tesla, every product on this list was created with a lot of great marketing. TV, magazine and newspaper advertisements made these phenomena. However, I do not remember any Tesla advertisement.
So, the Tesla case is different from all the other phenomenon. I do not know if I have seen any other products like Tesla in my lifetime. It is so interesting to see all Tesla owners become the evangelists for Tesla. This phenomenon even makes me wonder if I should consider Tesla for my next car. Especially with gas prices going up closer to $4.00 per gallon.
Please click on the headset icon below to listen to my voice.
Let me remind you that I am not a voice actor!!!
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Today was a Vietnamese lunch.
Looks very healthy but lots of carb.
![http://www.pilot.com Free CR...]()
http://www.pilot.com
Free CRM Software for Small Companies
We charge $$$ for larger companies.
What is CRM?
Definition: "Customer-relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth."
What is this mean?
How can we make CRM to help your company grow or manage customers?
Isn't CRM another layer of "Things to do" for our sales people?
I rather have people making calls, not writing reports on CRM.
I hear you and I agree with you. CRM is a pain in the butt. But it is very necessary for people in your company to know who the customers are. For that reason we develop a CRM software for free for small companies. There is no obligation or cost. We are also developing many features on top of the basic CRM. It is free and you can try it our for yourself.
Free sign up at https://www.pilotsbt.com/signup
![Please click on the headset ic...]()
Please click on the headset icon below to hear my voice.
http://www.clickitaudio.com
If you do not like your own voice, like I do, we recommend to use the service by Woodstock Media Group. We use their service for on-hold audio as well as ClickItAudio audio recordings.
https://woodstockmediagroup.com/clickit-audio
ClickItAudio is a service of PSPinc.
![Ken Uchikura Newsletter Vol. 20]()
Ojyama Shimasu
Dear Reader,
The Japanese expression “Ojyama Shimau” means “I will disturb you” or “I will get in your way.” You use this to enter someone’s home. Basically, you are apologizing to someone for something you are going to do or you must do before you do it. The typical response to “Ojyama Shimau” is “Dozo” … It means please do what you need to do. I do not think there is such expression in English except maybe “Excuse Me.”
In business, you cannot always do what customers ask. You do your best but you know your best is not going to be enough. So, you think you should let the customer know from the beginning that your best is not going to be good enough. “Not a good idea.”
You always present yourself as an expert. And you must act and talk like the customer made the best choice he can make unless you know someone who can do better than you. In that case, you just tell your customer to go see that person. In many cases, customers know all you can do is your best and your best may not be good enough. But for those customers, you may be the last hope. In that case, you have a responsibility to do your best and comfort your customers by telling them that they are in good hands.
“Ojyama Shimau” also means one other thing. You say this when you have a better solution than the one people are talking about. For that you “Ojyama Shimau ” … “But I have a better idea….” I am sure a lot of time I shut people down … but I want to try allowing people to talk freely to me. That is what I am trying … please “Ojyama Shimau” anytime. I will try to listen.
You can subscribe from http://www.uchikura.co
I just got locked Samsung S8 phone for testing.
I have not used android phone for a longtime but it looks like a good phone.
I purchase unlocks Galaxy S8 for testing.
I will let you know what I am testing when the time comes.
I found this refurbished S8 for $199.99 on eBay.
It isa good price and good enough for testing an Android Smart Phone.
https://kiroboto.com/Seattle_WA/Posts/view/Samsung_Galaxy_S8/20190414/2184
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Tokyo Station Drawing by K. Uchikura
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