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freespace
Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com
Please click on the headset icon below to hear my voice.
http://www.clickitaudio.com
If you do not like your own voice, like I do, we recommend to use the service by Woodstock Media Group. We use their service for on-hold audio as well as ClickItAudio audio recordings.
https://woodstockmediagroup.com/clickit-audio
ClickItAudio is a service of PSPinc.
![Ken Uchikura Newsletter Vol. 20]()
Ojyama Shimasu
Dear Reader,
The Japanese expression “Ojyama Shimau” means “I will disturb you” or “I will get in your way.” You use this to enter someone’s home. Basically, you are apologizing to someone for something you are going to do or you must do before you do it. The typical response to “Ojyama Shimau” is “Dozo” … It means please do what you need to do. I do not think there is such expression in English except maybe “Excuse Me.”
In business, you cannot always do what customers ask. You do your best but you know your best is not going to be enough. So, you think you should let the customer know from the beginning that your best is not going to be good enough. “Not a good idea.”
You always present yourself as an expert. And you must act and talk like the customer made the best choice he can make unless you know someone who can do better than you. In that case, you just tell your customer to go see that person. In many cases, customers know all you can do is your best and your best may not be good enough. But for those customers, you may be the last hope. In that case, you have a responsibility to do your best and comfort your customers by telling them that they are in good hands.
“Ojyama Shimau” also means one other thing. You say this when you have a better solution than the one people are talking about. For that you “Ojyama Shimau ” … “But I have a better idea….” I am sure a lot of time I shut people down … but I want to try allowing people to talk freely to me. That is what I am trying … please “Ojyama Shimau” anytime. I will try to listen.
You can subscribe from http://www.uchikura.co
I just got locked Samsung S8 phone for testing.
I have not used android phone for a longtime but it looks like a good phone.
I purchase unlocks Galaxy S8 for testing.
I will let you know what I am testing when the time comes.
I found this refurbished S8 for $199.99 on eBay.
It isa good price and good enough for testing an Android Smart Phone.
https://kiroboto.com/Seattle_WA/Posts/view/Samsung_Galaxy_S8/20190414/2184
![I hate getting old.]()
I hate getting old.
The week two of April is almost over. We had many projects going at the same time. It was a busy week. I am starting to realize I need to wear reading glasses.
![Ken Uchikura Newsletter Vol. 19]()
Penny Wise And Pound Foolish
Dear Reader,
If you try to save money by buying something cheaper, only to find out later the one you bought was not like the one you wanted, you may have saved money but you really did not get what you wanted. You regret your decision to buy something based on the price alone. This happens a lot and you ended up buying the one you wanted in the first place. You actually could have saved money if you bought want you wanted to begin with.
That is a true definition of “Penny Wise And Pound Foolish”. But in reality, it's not that simple. Sometimes all you needed was the cheap product and it worked out fine. Sometimes, you buy the cheap one and then you decided to buy the real one and find out they are actually not much different. People including myself will not know which is the best one to buy. And since we usually buy only one, you will never know what another one would be like.
From the seller’s point, you want to sell your products at the highest price possible. But the higher the price, the harder to sell. How do you covey your value to your customers? Here are somethings people try;
Free shipping and free return. (Risk-Free Purchasing)
Referral program. (Many credit card company offer incentives)
Advertisements (Traditional Media and the Internet)
Trade Shows and Seminars
“Penny Wise And Pound Foolish“ is an advertising term for people selling products are relatively higher prices. Higher prices indicate that the product has something others do not. Unless you really have a product that has something of additional value, you need to make sure you at least make people think it has something special even though it doesn’t. That is what advertisements are for anyway.
![You can check out the Opinion ...]()
You can check out the Opinion Stand at
https://www.greenbaumfurnishings.com
Why do you want to consider Opinion Stand for your store?
(1) Opinion Stand is the only device that enables you to listen to the people who has visited your store but not purchased anything.
(2) You can see the trend of the people's opinion.
(3) Next version will allow your customer to send more detailed reason for their choice.
http://www.opinionstand.com
If you are interested having an opinion stand for your company to evaluate, please lte me know.
We have just updated the Opinion Stand web site.
http://opinionstand.com
We are now working with selected customers to test the opinion stand at their locations.
![Kaikaku - Kaize...]()
Kaikaku - Kaizen - Kairyo
改革・改善・改良
Kaikaku - Kaizen - Kairyo
改革・改善・改良
Dear Reader,
Those are the words that are associated with “CHANGE” in the Japanese language. They differ depending on the level of change you intend to do. The first word of all of those words starts with “改”. This kanji character means “CHANGE” and the second character tell you how big the change you are intending to make.
Kaikaku 改革
Kaikaku is the Japanese term for "radical change". In business, Kaikaku is concerned with making fundamental and radical changes. You use this word when you are making a change to the foundation.
Kaizen 改善
Kaizen is the Japanese word for “improvement". You are trying to improve some part of the system, not the entire company or process. This does not apply to a particular part of the product either. The philosophy of Kaizen is one of Toyota’s core values to always improve.
Kairyo 改良
Kairyo means to find something that is not good and making it better. First, you need to identify what is not good and then you make that part better. This applies to the product or parts, not to the people or the system.
Depending on the level of change you want to make, you apply the level of change you want to use. If you are concerned about one aspect of the product or business, you do not have to nuke it (Kaikaku), you just need to change the problem parts (Kairyou).
Japanese products now tend to have better quality because of those CHANGE concepts. Management and people understand and always look for the problem and trying to improve the company by applying the right amount of changes. Every company can always improve, the level of change is based on the problem you have. So, you should always think about at least how to Kairyo.
I will bring an Opinion Stand to Seattle Executives Association meeting tomorrow. This is the first time I will be showing this device outside of the company.
http://opinionstand.com
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bokushi 
カワシマヒロキ（ひーさん） 
田仲なお美 
ClockLink 
さち 
ウチクラ ケンイチ 
Tetsuro Watanabe 
落語好きプロコーチ 砂村よしお 
錦糸町の天使 
SanDiegoTown & LosAngelesTown 
ロッキーおしょう