With the devastating rise of the COVID-19 pandemic, we made some fundamental changes and pivoted to Papyrus. Which is a contact-less version where customers scan or enter a code to use the Opinion Stand on their own personal device.
While the process has changed, the core principles of what makes Opinion Stand so powerful to restaurant owners remains the same. Below you will learn 3 ways to improve your restaurant with Opinion Stand.
1. Address negative feedback before it ends up on Yelp
With the rise of social media platforms, the power to provide reviews and instantaneous feedback has never been more prevalent. Diners often use Yelp not just to get information about when a restaurant is open or its menu - but also to find out how it rates among Yelp users.
Bad experiences happen at amazing restaurants. Rather than having these experiences turn into negative Yelp reviews, Opinion Stand lets you (the restaurant Manager or Owner) to get that feedback. All customer feedback submitted via Opinion Stand goes directly to you, rather than putting it on public display.
2. Understand the impact of food delivery services
Restaurants have had to adapt their businesses during the COVID-19 pandemic to cater towards to-go dining. Food delivery services such as DoorDash, UberEats, and Postmates (to name a few) have continued to grow and expand.
When delivery customers receive their food, they tend to grade the entire experience. Even though these food delivery drivers are unaffiliated with your restaurant, the service they offer (like it or not) reflects on the overall dining experience.
Including Opinion Stand delivery flyers in your to-go orders allows your customers to evaluate their dining experience from the comfort of your home. Food too cold, items missing, something spilled? Get that feedback and make adjustments to cater towards delivery orders.
3. Gather customer contact information
Repeat business is critical to restaurants enjoying stability and success. While getting valuable customer feedback is a key value that Opinion Stand offers, there is another benefit to restaurant owners and managers.
With Opinion Stand, when a user submits feedback you can collect their contact information if you choose to. This allows you to curate mailing lists of your customers for sending promotional offers, coupons, and company news. Allowing you to talk directly to your customers and develop that relationship.
You can’t have your eyes on your business at all times..
.. but Opinion Stand lets you keep your finger on the pulse of how your customers enjoyed their time. Encouraging repeat visits and positive word-of-mouth promotion is truly invaluable.
We want to help restaurants who may be struggling through this pandemic. Sign up for Opinion Stand at a price you can pay. That’s right, you choose the price you can afford - you have nothing to lose!
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